Your inpatient experience is the single most important measurement of our performance as a healthcare organization. Here are some of the ways we ensure your safety, security and comfort.
Multiple ID checks. Einstein patients can expect their caregivers to routinely ask them for identifying information - name and date of birth. This ensures you are given the proper medications, treatment and care.
Bar code scanning. Before certain procedures, nurses and lab technicians will scan the bar code printed on your ID tag to ascertain identity. These procedures include:
- Giving medication
- Taking lab samples
Hand washing. Every staff member should be washing hands before interacting with you. Feel free to inquire about hand washing if you don't see it firsthand.
Gowns and masks. Protective clothing doesn't always indicate danger. You may see staff putting on gowns and masks when entering rooms as a way to prevent germs from being transmitted.
Einstein's Code of Conduct
We are committed to providing a safe environment for all and you will find our Code of Conduct posted on all patient floors, close to the elevator.
We will not allow:
- Loud, rude or vulgar language
- Hostile actions
- Hurting (or trying to hurt) someone
- Weapons of any kind
Anyone exhibiting these behaviors may be asked to leave and/or be prosecuted.
Nothing is too small to bring to our attention. If you have a concern about your care or any aspect of your experience at Einstein, do not hesitate to bring it to our attention.
Call the Patient hotline: 215-456-6334